Managing the difficult conversation: Middle – Senior Leaders

Dr Ray Swann September 22nd, 2021 · 7 minute read

In issue 9 of the Australian Council for Educational Leaders (ACEL) Resources in Action series of publications, Dr Ray Swann approaches the topic of managing difficult conversations.

In his article, Managing the difficult conversation: Middle – Senior Leaders, he provides a three step framework:

1. Proactively create a team based on positive leadership and trust
2. Plan your conversation and then rehearse it before it occurs
3. Agree to next steps.

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